Πολιτική επιστροφής χρημάτων
Refund & Exchange Policy
Last updated: 21.10.2026
Thank you for shopping with Thekla Ioakeim Personal Stylist. We aim to provide high-quality products and a smooth shopping experience. Please review our exchange policy below.
1. No Refunds – Exchanges Only
We do not offer refunds. We offer exchanges only, within 14 days of the order date.
2. Exchange Eligibility
To be eligible for an exchange:
- Items must be returned in the same condition they were delivered in: unworn, unused and with all original packaging and tags (where applicable)
- A valid proof of purchase (order number or receipt) is required
- The request must be made within 14 days of the order date
If a returned item shows any damage, the exchange will not be carried out and the item will be sent back to the customer at their own cost.
3. Non-Exchangeable Items
The following items cannot be exchanged:
- Gift cards
- Personalised or custom-made items
4. Exchange Process
To request an exchange:
- Email us at thekla.ioakeim@gmail.com within 14 days of placing your order
- Include your order number, the item(s) you wish to exchange and what you would like instead (e.g. size or style)
- Once approved, we will send you return instructions
Please note:
- All shipping costs for exchanges (sending the item back to us and sending the new item to you) are paid by the customer
- Exchanges depend on stock availability
5. Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item:
- Contact us within 14 days of delivery
- Provide your order number and photo evidence of the issue
We will arrange a replacement or another suitable solution at no extra cost to you.
6. Shipping Region
We currently deliver to and accept exchanges from Cyprus only.
7. Contact Us
For any questions or exchange requests, please contact us at:
Email: thekla.ioakeim@gmail.com